Terms & Conditions

Terms and Conditions

 

1.  Backorder Items:

a. Once a backorder item is placed, cancellation or backing out is not possible.

b. The order will only be dispatched when the backorder item becomes available.

c. You are encouraged to join backorders only if you are comfortable with the waiting time as backorder items typically has a longer waiting time.

2. Payment:

a. Payment is required at the time of placing the order. Any incomplete payment will result in an order cancellation.

b. We accept various payment methods. Payment methods are as follows: VISA, Mastercard, Amex, Union Pay, Google Pay, Apple Pay and Shop Pay.

3. Shipping:

a. Shipping fees are indicated during the checkout process.

b. We dispatch all orders within 2 working days to ensure you receive your parcel as quickly as possible.

c. Delivery times are estimates and may vary, especially during peak seasons.

4. Returns and Exchanges:

a. Please review our separate Return and Exchange Policy for detailed information.

5. Privacy:

a. Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and disclose your information.

6. Intellectual Property:

a. All content on our website is the property of Vostelo Pte.LTd., unauthorized use is prohibited.

7. Contact Information:

a. For inquiries or assistance, please contact our customer service at hello@vostelo.com

9. Amendments:

a. We reserve the right to amend these terms and conditions at any time. Continued use of our website or services constitutes acceptance of any amendments.

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. Thank you for shopping with us!